Franchise
-
Branch
-
Kiosk Context
K27-001-A
DEMO-001 / Acrelec Pilot Store 001
Overview
Franchise: -
Branch: -
Store: DEMO-001 / Acrelec Pilot Store 001
Kiosk: K27-001-A
QR Context: DEMO-001 / K27-001-A
Category: Printing
Severity: P3
Status: escalated
Reporter: Tester (-)
Summary: no imprime ticket y prende luz roja
Status: escalatedSeverity: P3Reporter: TesterIncident ID: #20Context: DEMO-001 / K27-001-A
Related Knowledge
| Title | Type | Summary |
|---|---|---|
| L1 Workflow Correct Order | image | Orden correcto del flujo de intake y entrada a soporte L1. |
| Manual de levantamiento de tickets | Formato obligatorio de captura, evidencia y trazabilidad. | |
| Alcances L1-L3 | Matriz de alcance y escalación L1, L2 y L3. | |
| Builder User Manual | Builder CMS, workspaces, broadcast, menús, campañas y store management. | |
| ATP Manual | Operación ATP, roles, monitoreo, tiendas y dispositivos. |
Next Actions
- Escalate to L2/payment owner with summary package.
- Attach ATP/Builder evidence if available.
Current L1 step: none pending
Chat History
| # | Prompt/Action | User Response | Outcome |
|---|---|---|---|
| 1 | Ask for store identifier | hola | awaiting_store |
| 2 | Store identified | DEMO-001 | completed |
| 3 | Kiosk identified | K27-001-A | completed |
| 4 | Category captured | 2 | completed |
| 5 | Summary captured | no imprime ticket y prende luz roja | completed |
L1 Steps / Message History
| # | Type | Instruction | Response | Outcome |
|---|---|---|---|---|
| 1 | chat | Ask for store identifier | hola | awaiting_store |
| 2 | chat | Store identified | DEMO-001 | completed |
| 3 | chat | Kiosk identified | K27-001-A | completed |
| 4 | chat | Category captured | 2 | completed |
| 5 | chat | Summary captured | no imprime ticket y prende luz roja | completed |
| 6 | l1_checklist | Ya detecté la tienda DEMO-001 y el kiosko K27-001-A. ¿Es correcto? Responde sí o no. | Auto-confirmed from QR/store intake | completed |
| 7 | l1_checklist | Captura el síntoma visible y el impacto operativo. | no imprime ticket y prende luz roja | completed |
| 8 | l1_checklist | ¿La impresora está prendida y bien conectada? | sí | completed |
| 9 | l1_checklist | ¿Tiene papel y no se ve atorado o trabado? | foto impresora | completed |
| 10 | l1_checklist | ¿El problema es solo al imprimir el ticket o el kiosko entero deja de responder? | sí | completed |
| 11 | l1_checklist | Si puedes, mándame una foto de la impresora y de cualquier luz que esté encendida. | solo ticket | completed |
| 12 | l1_checklist | Si sigue fallando después de revisar papel y conexiones, esto ya pinta para escalarse como periférico/hardware. | otra foto | completed |
Evidence
| Kind | Path | Caption |
|---|---|---|
| image | tg-file-123 | foto impresora |