{"incident_id":20,"store":{"id":1,"code":"DEMO-001","name":"Acrelec Pilot Store 001"},"kiosk":{"id":1,"asset_code":"K27-001-A","model":"K27"},"reporter_name":"Tester","reporter_role":null,"category":"Printing","severity":"P3","impact":null,"summary":"no imprime ticket y prende luz roja","visible_error":"no imprime ticket y prende luz roja","status":"escalated","suggested_destination":"L2","reason":"L1 checklist exhausted or issue exceeds L1 scope."}