Franchise
-
Branch
-
Kiosk Context
K27-002-A
DEMO-002 / Acrelec Pilot Store 002
Overview
Franchise: -
Branch: -
Store: DEMO-002 / Acrelec Pilot Store 002
Kiosk: K27-002-A
QR Context: Receipt not printing; order can still be placed
Category: Printing
Severity: P3
Status: resolved
Reporter: Ana Guerra (Shift Lead)
Summary: Printer stops issuing receipts after paper change
Status: resolvedSeverity: P3Reporter: Ana GuerraIncident ID: #2Context: DEMO-002 / K27-002-A
Related Knowledge
| Title | Type | Summary |
|---|---|---|
| L1 Workflow Correct Order | image | Orden correcto del flujo de intake y entrada a soporte L1. |
| Manual de levantamiento de tickets | Formato obligatorio de captura, evidencia y trazabilidad. | |
| Alcances L1-L3 | Matriz de alcance y escalación L1, L2 y L3. | |
| Builder User Manual | Builder CMS, workspaces, broadcast, menús, campañas y store management. | |
| ATP Manual | Operación ATP, roles, monitoreo, tiendas y dispositivos. |
Next Actions
- Document resolution in incident history.
- Monitor recurrence in next 7 days.
Current L1 step: none pending
Chat History
| # | Prompt/Action | User Response | Outcome |
|---|---|---|---|
| No chat history yet | |||
L1 Steps / Message History
| # | Type | Instruction | Response | Outcome |
|---|---|---|---|---|
| 1 | intake | Confirm printer issue scope. | Only kiosk K27-002-A | completed |
| 2 | validation | Check paper roll and visible jam. | Paper was misaligned after replacement | completed |
| 3 | action | Reload paper and retry print. | Receipt printed correctly | resolved |
Evidence
| Kind | Path | Caption |
|---|---|---|
| image | /evidence/demo/store-002/printer-paper.jpg | Printer paper alignment before fix |