Incident #2
Franchise: -
Branch: -
Store: DEMO-002 / Acrelec Pilot Store 002
Kiosk: K27-002-A
Category: Printing
Severity: P3
Status: resolved
Reporter: Ana Guerra (Shift Lead)
Summary: Printer stops issuing receipts after paper change
QR / Impact Context: Receipt not printing; order can still be placed

History:
[1] intake | Confirm printer issue scope.
  Response: Only kiosk K27-002-A
  Outcome: completed
[2] validation | Check paper roll and visible jam.
  Response: Paper was misaligned after replacement
  Outcome: completed
[3] action | Reload paper and retry print.
  Response: Receipt printed correctly
  Outcome: resolved