{"incident_id":2,"store":{"id":2,"code":"DEMO-002","name":"Acrelec Pilot Store 002"},"kiosk":{"id":3,"asset_code":"K27-002-A","model":"K27"},"reporter_name":"Ana Guerra","reporter_role":"Shift Lead","category":"Printing","severity":"P3","impact":"Receipt not printing; order can still be placed","summary":"Printer stops issuing receipts after paper change","visible_error":"No receipt output","status":"resolved","suggested_destination":"L2","reason":"L1 checklist exhausted or issue exceeds L1 scope."}