Franchise
-
Branch
-
Kiosk Context
K27-001-A
DEMO-001 / Acrelec Pilot Store 001
Overview
Franchise: -
Branch: -
Store: DEMO-001 / Acrelec Pilot Store 001
Kiosk: K27-001-A
QR Context: DEMO-001 / K27-001-A
Category: Unclassified
Severity: P3
Status: intake
Reporter: QR Test (-)
Summary: Incident intake started from QR chat
Status: intakeSeverity: P3Reporter: QR TestIncident ID: #6Context: DEMO-001 / K27-001-A
Related Knowledge
| Title | Type | Summary |
|---|---|---|
| L1 Workflow Correct Order | image | Orden correcto del flujo de intake y entrada a soporte L1. |
| Manual de levantamiento de tickets | Formato obligatorio de captura, evidencia y trazabilidad. | |
| Alcances L1-L3 | Matriz de alcance y escalación L1, L2 y L3. | |
| Builder User Manual | Builder CMS, workspaces, broadcast, menús, campañas y store management. | |
| ATP Manual | Operación ATP, roles, monitoreo, tiendas y dispositivos. |
Next Actions
- Document resolution in incident history.
- Monitor recurrence in next 7 days.
Current L1 step: none pending
Chat History
| # | Prompt/Action | User Response | Outcome |
|---|---|---|---|
| 1 | QR kiosk identified | k27-1 | completed |
L1 Steps / Message History
| # | Type | Instruction | Response | Outcome |
|---|---|---|---|---|
| 1 | chat | QR kiosk identified | k27-1 | completed |
Evidence
| Kind | Path | Caption |
|---|---|---|
| No evidence yet | ||