Franchise
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Branch
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Kiosk Context
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Overview
Franchise: -
Branch: -
Store: -
Kiosk: -
QR Context: -
Category: Unclassified
Severity: P3
Status: intake
Reporter: Test User (-)
Summary: Incident intake started from chat
Status: intakeSeverity: P3Reporter: Test UserIncident ID: #3Context: -
Related Knowledge
| Title | Type | Summary |
|---|---|---|
| L1 Workflow Correct Order | image | Orden correcto del flujo de intake y entrada a soporte L1. |
| Manual de levantamiento de tickets | Formato obligatorio de captura, evidencia y trazabilidad. | |
| Alcances L1-L3 | Matriz de alcance y escalación L1, L2 y L3. | |
| Builder User Manual | Builder CMS, workspaces, broadcast, menús, campañas y store management. | |
| ATP Manual | Operación ATP, roles, monitoreo, tiendas y dispositivos. |
Next Actions
- Document resolution in incident history.
- Monitor recurrence in next 7 days.
Current L1 step: none pending
Chat History
| # | Prompt/Action | User Response | Outcome |
|---|---|---|---|
| 1 | Ask for store identifier | hola | awaiting_store |
L1 Steps / Message History
| # | Type | Instruction | Response | Outcome |
|---|---|---|---|---|
| 1 | chat | Ask for store identifier | hola | awaiting_store |
Evidence
| Kind | Path | Caption |
|---|---|---|
| No evidence yet | ||