Incident #4
Franchise: -
Branch: -
Store: DEMO-001 / Acrelec Pilot Store 001
Kiosk: K27-001-A
Category: Printing
Severity: P3
Status: open
Reporter: Red Space (gerente)
Summary: no imprime
QR / Impact Context: -

History:
[1] chat | Ask for store identifier
  Response: hola
  Outcome: awaiting_store
[2] chat | Store identified
  Response: DEMO-001
  Outcome: completed
[3] chat | Kiosk identified
  Response: K27-001-A
  Outcome: completed
[4] chat | Category captured
  Response: Payments
  Outcome: completed
[5] chat | Summary captured
  Response: No pasa el pago y aparece Payment timeout
  Outcome: completed
[6] chat | Reporter role captured
  Response: Store Manager
  Outcome: completed
[9] chat | Store identified
  Response: DEMO-001
  Outcome: completed
[10] chat | Kiosk identified
  Response: K27-001-A
  Outcome: completed
[11] chat | Category captured
  Response: Printing
  Outcome: completed
[12] chat | Summary captured
  Response: no imprime
  Outcome: completed
[13] chat | Reporter role captured
  Response: gerente
  Outcome: completed
[17] l1_checklist | Confirma la identidad de la tienda y del kiosco.
  Response: Auto-confirmed from QR/store intake
  Outcome: completed
[18] l1_checklist | Captura el síntoma visible y el impacto operativo.
  Response: no imprime
  Outcome: completed
[19] l1_checklist | Confirma si la impresora está energizada y físicamente conectada.
  Outcome: queued
[20] l1_checklist | Revisa el estado del papel y valida que no haya atasco visible.
  Outcome: queued
[21] l1_checklist | Confirma si el problema afecta solo la impresión del recibo o toda la salida del kiosco.
  Outcome: queued
[22] l1_checklist | Toma una foto del área de la impresora y de cualquier luz indicadora visible.
  Outcome: queued
[23] l1_checklist | Si sigue fallando después de revisar papel y conexiones visibles, escala como problema de hardware/periférico.
  Outcome: queued