{"incident_id":21,"store":{"id":null,"code":null,"name":null},"kiosk":null,"reporter_name":"Flower","reporter_role":null,"category":"Unclassified","severity":"P3","impact":null,"summary":"Incident intake started from chat","visible_error":null,"status":"intake","suggested_destination":"L2","reason":"L1 checklist exhausted or issue exceeds L1 scope."}