{"incident_id":14,"store":{"id":1,"code":"DEMO-001","name":"Acrelec Pilot Store 001"},"kiosk":{"id":1,"asset_code":"K27-001-A","model":"K27"},"reporter_name":"QA","reporter_role":"gerente","category":"Payments","severity":"P2","impact":"Prefilled from QR: DEMO-001 / K27-001-A","summary":"no me deja pagar","visible_error":"no me deja pagar","status":"open","suggested_destination":"L2","reason":"L1 checklist exhausted or issue exceeds L1 scope."}