Incident #1
Franchise: -
Branch: -
Store: DEMO-001 / Acrelec Pilot Store 001
Kiosk: K27-001-A
Category: Payments
Severity: P2
Status: escalated
Reporter: Martin Castro (Store Manager)
Summary: Pinpad rejects tap payments and times out before approval
Visible Error: Payment timeout
QR / Impact Context: One kiosk cannot complete checkout but others still work
Escalated To: L2
Escalation Reason: Payment flow remains blocked after L1 validation.