Incident #1
Franchise: -
Branch: -
Store: DEMO-001 / Acrelec Pilot Store 001
Kiosk: K27-001-A
Category: Payments
Severity: P2
Status: escalated
Reporter: Martin Castro (Store Manager)
Summary: Pinpad rejects tap payments and times out before approval
QR / Impact Context: One kiosk cannot complete checkout but others still work

History:
[1] intake | Confirm if issue affects one or multiple kiosks.
  Response: Only kiosk K27-001-A
  Outcome: completed
[2] validation | Capture exact payment error.
  Response: Payment timeout after card tap
  Outcome: completed
[3] validation | Test alternate payment method.
  Response: Card insert also fails
  Outcome: completed
[4] decision | Escalate to L2/payment owner.
  Response: Escalated
  Outcome: escalated