{"incident_id":1,"store":{"id":1,"code":"DEMO-001","name":"Acrelec Pilot Store 001"},"kiosk":{"id":1,"asset_code":"K27-001-A","model":"K27"},"reporter_name":"Martin Castro","reporter_role":"Store Manager","category":"Payments","severity":"P2","impact":"One kiosk cannot complete checkout but others still work","summary":"Pinpad rejects tap payments and times out before approval","visible_error":"Payment timeout","status":"escalated","suggested_destination":"L2","reason":"Payment flow remains blocked after L1 validation."}